Correspondence

with 

Shanghai Shining regarding paying my money back

 

 

[13/02/2009 9:51:22] Oyvind Hakon Jenshus: How are you David. Did you have a good Chinese New year. Is bussiness at Shining better now.
[13/02/2009 9:55:02] david to be frankly, not good
[13/02/2009 10:04:40] david: your money, shining will send it back to you, but now, frankly speaking, most of the money was sent into the product.

 

[16/02/2009 11:18:18] Oyvind Hakon Jenshus: Organize some monthly down payments as soon as you can.
[16/02/2009 11:23:08] david: i will

[22/04/2009 9:41:53] Oyvind Hakon Jenshus: How are you David. Is the financial situation at Shining getting any better

[22/04/2009 9:50:35] Oyvind Hakon Jenshus: Hi David
[22/04/2009 9:51:09] david: wait
[22/04/2009 9:51:19] Oyvind Hakon Jenshus: Ok
[22/04/2009 9:53:59] david: sorry to tell you that the finacial situation is still not good now!!
[22/04/2009 9:55:00] david: the finacial department said , it's difficult to give you the money back now.
[22/04/2009 9:55:42] david: but we know we need give you the money back.
[22/04/2009 9:59:00] david: i am a employee of shining 
[22/04/2009 9:59:06] david: i am sorry!!!!!

[22/04/2009 10:05:06] Oyvind Hakon Jenshus: But as I can see they don’t have any product that its possible to sell in Europe. Try to organize some monthly part payment. Say US 2000 monthly.
[22/04/2009 10:06:32] david: now the DC inverter units with good quality.
[22/04/2009 10:06:54] david: if you didnot want to order,
[22/04/2009 10:07:14] david: i also will try my best to refund you.
[22/04/2009 10:08:01] david: to be frankly, all the money is devoted into the products development, so ------
[22/04/2009 10:12:02] david: any information i will keep you informed!!

[22/04/2009 13:52:16] david: thank you too!!
[22/04/2009 13:53:00] david: some other customers meet the same problems like you, but they always say a lot bad words to me!!!!!
[22/04/2009 13:53:59] david: as you know, the problems are not due to my bad work!!!
[22/04/2009 13:54:34] david: they due to the old shining , and manager!!!

[22/04/2009 14:05:13] david: yes
[22/04/2009 14:07:53] david: you are right, but now everything in shining is going to better, this year we cooperate with USA World Capital Market company,
[22/04/2009 14:08:04] david: you can check
[22/04/2009 14:08:13] david: http://www.worldcapitalmarket.cn/news/2009/0325.htm
[22/04/2009 14:08:54] david: and we developed some big units, you can check with our website www.shining.com.cn
[22/04/2009 14:09:46] david: personally, i hope i can give you good price for compensation.
[22/04/2009 14:09:58] david: and cooperate with you again!!!
[22/04/2009 14:11:25] david: of course, i know you are worried about something now, but i am confident SHINING will be better year by year!!!

[22/05/2009 9:05:25] Oyvind Hakon Jenshus: Good morning David, hope the situation at Shining is better. Can you send me the spesifications on the new DC inverters you now are making, 7000 btu 9000btu and 12000btu. I am now working hard with solar heating here in Spain. One news story in the news about my work gave a lot of new orders. http://www.spaniaposten.com/spaniaposten.no/pdf/2009-08_spaniaposten.pdf Do you have solar heating equipment as well. All importers I talk to is wery carfull with bying from China at the moment. They bye more from European and American producers, It will have a bad long term effect on the export from China.
[22/05/2009 9:07:15] Oyvind Hakon Jenshus: You can send spesifications to mail@suksess.no
[22/05/2009 9:07:59] david: ok
[22/05/2009 9:08:04] david: thanks for your news.
[22/05/2009 9:08:18] david: i will prepare the documents and send you later

[22/05/2009 9:09:06] Oyvind Hakon Jenshus: Thank you David
[22/05/2009 9:09:25] david: welcome, i must thank you.
[22/05/2009 13:30:32] david: hi
[22/05/2009 13:30:56] david: i have send you by email the quotation, please check.

[24/06/2009 8:06:12] Oyvind Hakon Jenshus: How is things down there David. Any Development regarding samples
[24/06/2009 8:07:17] david: everything is ok
[24/06/2009 8:07:37] david: now, i need you tell me the model, quantity you need by email
[24/06/2009 8:07:44] david: i will send you the PI later.
[24/06/2009 8:08:01] david: i will leave now for something urgent.
[24/06/2009 8:08:07] david: will reply you later .
[24/06/2009 8:08:07] david: thanks

[24/06/2009 8:08:34] Oyvind Hakon Jenshus: ok bye for now

[25/06/2009 12:43:42] Oyvind Hakon Jenshus: Sample units Three units KFR-23GW Inside unit Read Three units KRF-23GW Inside unit White Three Units L1PB20-A002 Three units L1PB30-A002 Two DC Inverters 12000btu Type E R Two DC Inverters 12000btu Type EG Twenty DC Inverters 12000btu Type E W Two compressor running cards for 12000 btu AC Inverters
[25/06/2009 12:44:42] Oyvind Hakon Jenshus: Tid it not come out in correct Chinese
[25/06/2009 12:52:21] Oyvind Hakon Jenshus: Have you sendt me PI you want me to confirm. I have not received anything over mail
[25/06/2009 12:52:47] david: i just prepare.
[25/06/2009 12:53:03] Oyvind Hakon Jenshus: ok DAVID

[30/06/2009 12:51:39] Oyvind Hakon Jenshus: When you have prepared the PI send it to my mail address mail@suksess.no B.Regards Oyvind
[01/07/2009 12:02:32] Oyvind Hakon Jenshus: How are you today David
[01/07/2009 12:03:09] david: i am fine
[01/07/2009 12:03:18] david(
双菱电器进出口公司): Oyvind
[01/07/2009 12:04:00] david: i am waiting for the manager's confirmation, and then send you the PI later.
[01/07/2009 12:05:13] david: one questions?you need we arrange the delivery or you arrange it yourself??

[01/07/2009 13:08:26] Oyvind Hakon Jenshus: I am here now, sorry I had to go out for a moment with a vistor, I can arrange the delivery with my agent in Valencia.
[01/07/2009 13:12:06] Oyvind Hakon Jenshus: Waiting for the managers confirmation, I belive you can arange the samples when you have other orders for same products.
[01/07/2009 13:14:32] Oyvind Hakon Jenshus: Its hollidays here in Spain in August and hard to get anything done.

[10/07/2009 10:07:17] Oyvind Hakon Jenshus: How are you today David. Are you still waiting for managers confirmation

[9:44:20] Oyvind Hakon Jenshus: I combine my trip to Shanghai with the Canton Fair, so its around 20.October. Do Shining going to have stand at the Canton fair
[9:45:02] david: yes
[9:50:41] Oyvind Hakon Jenshus: Hope we have the samples sorted out by then, and have tested them out so we can talk about new orders. Are you going to attend the canton fair 15.to 20.October
[17/07/2009 9:56:11] david: OK,
[17/07/2009 9:56:34] david: no matter you buy from shinign or not.
[17/07/2009 9:57:01] david: i just want to give your problem an end!!

[12:57:48] Oyvind Hakon Jenshus: Good David, I noticed that economy in China is on the way up and its very good now, and are expecting much better in the nexst half of this year
[12:58:25] david>  ya
i hope when you visit our company, you can talk with the boss, so search a solution for your problem
[13:00:41] Oyvind Hakon Jenshus: You dont think the solution can be fixed before

[13:01:37] david: because the staff come , some days later go.
[13:01:52] david: always changing!!
[13:02:31] david: i just try my best, but the result is not good.
[13:02:44] david: i have been frank to you!!!

[10:50:29] david: yes, we still produce inverter, but we change the 
control board supplier.
[10:50:58] david: so i don't think we can supply you the spare parts you 
need!!

[11:18:52] david: we stoped AC inverter units!!
[11:19:54] david: KFR-26GW/A  R410A  210USD
[11:20:18] david: can not supply you the control board

 

 

Mail  from Shining

Dear Oyvind,


 

thanks for you did not say any nasty words to me, some other customers feel very angry, and say a lot of bad words to me, but i just a freshman in your business, i did not benefit from the business bettween you and shining. i will keep you informed, and in fact the money belong to you, you should take them back, do not worry, it's just the time problem.

 

regards

david 

Export Department

ShangHai Shining Air Conditioner Manufacture Co,. Ltd.

TEL:0086-21-57480186

FAX:0086-21-57480186

MSN:yuqinglong_1983@hotmail.com

SKYPE:sldqyql1983

WEBSITE: www.shining.com.com    www.shining.en.alibaba.com

 

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 

Dear Oyvind,

 

to be frankly, the refund we agree to give you back, we will do it! but now, at the end of the year, the financial is very bad,so please patient to wait.

 

we have agreed and it should been give you back, just wait some days! regards

david

Export Department

ShangHai Shining Air Conditioner Manufacture Co,. Ltd.

TEL:0086-21-57480186

FAX:0086-21-57480186

MSN:yuqinglong_1983@hotmail.com

SKYPE:sldqyql1983

WEBSITE: www.shining.com.com     www.shining.en.alibaba.com

 

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 

 

 

oh,Oyvind,

 

it's a bad news, please be careful about yourself. do not worried about the refund, we have agreed with you, we will do !!

 

and i think tracy and wendy have told you that they have left SHINING company, trcay charge another company sell something domestic ,and in fact, the former general manager also is going to leave company, because of his bad work, make the leading time , quality and price can not satisfy our clients need. and another manager Mr wu(WU FANG LIANG), i think you have know him, will take charge all of the things about NEW shining. he is very well-known in chinese A/C market, you can know this from your partner CHIGO company.

 

so in the following days, i am very confident that if there is a chance i and our NEW SHINING campany can service you better than before, as you lost some money before, we can give you a better policy to compensate your loss. and we can promise you, if you meet the problem like before, we will give you the twice amends. i sincerely hope to cooperate with you continuous in the near future. also i know you need some time to check whether NEW shining company can be better than before, and whether it is valuable to cooperate . when i get some information about the refund, i will inform you. have a good day! and be careful yourself.

 

best regards

david